since 1976
since 1976
Hari Raya means open houses, long drives home, and highways filled with balik kampung traffic. However, with unpredictable weather, peak travel congestion, and long-distance journeys, even the most carefully planned trip can encounter unexpected disruptions.
Don't let unexpected road emergencies spoil your Raya celebrations this festive season. Liberty General Insurance's Digital Roadside Assistance (DRA) — accessible through the Liberty, Kurnia, and AmAssurance One Touch apps — has you covered.
Here’s how it helps.
1. >One Tap Is All It Takes
Picture this: You’re halfway driving to your hometown when your car stalls in heavy traffic.
Instead of searching for hotline numbers, Liberty’s DRA lets you request assistance with just one tap. The app automatically captures your location and connects you to the nearest available roadside support - whether you need towing or on-the-spot assistance.
In high-stress situations, simplicity makes all the difference.
2. >Real-Time Tracking for Total Reassurance
Don't let the uncertainty of roadside assistance add to the stress of festive traffic.
With DRA’s real-time tracking feature, you can monitor the estimated arrival time of the tow truck or mechanic, view their geolocation, and receive live updates. No repeated calls. No uncertainty. Just clear visibility from request to arrival.
For families travelling with elderly parents or young children this Raya, that reassurance makes a real difference.
3. >Built for Malaysia’s Unpredictable Weather
Sudden downpours and flash floods have become more common in recent years, especially during peak travel seasons.
Liberty’s Chief Claims Officer, Ronnie Chan, previously shared that the DRA feature reflects Liberty’s commitment to supporting Malaysians through unforeseen circumstances. The goal isn’t just emergency aid - it’s empowering drivers with tools to better manage safety and recovery.
During Raya, when highways are packed and weather conditions can shift quickly, preparedness is everything.
4. >Remote Vehicle Inspections - Even Before Reaching the Workshop
Not every situation requires immediate towing, and most drivers aren’t mechanics.
Liberty’s DRA incorporates visual AI alongside human expertise, enabling remote vehicle assessments via video. This allows drivers to receive guidance on the spot and make informed repair decisions - especially helpful during the festive season when workshops availability can be limited
It’s digital convenience designed for real-world scenarios.
5. >A Fully Digital, End-to-End Claims Journey
If repairs are required, the One Touch app connects you to Liberty’s network of approved panel workshops nationwide.
You can monitor the progress of your request, including the estimated arrival time of the mechanic or tow truck driver, and their geolocation, and receive live status updates.
Real-time updates help eliminate the need for follow-up calls while reassuring you that help is on the way.
A Smarter Travel Companion This Raya
While duit raya, kuih tart, and festive outfits are part of every Raya checklist, digital preparedness should be too.
Liberty’s Digital Roadside Assistance reflects how insurance is evolving - customer-centric, transparent, and digitally enabled. Available via the Liberty, Kurnia and AmAssurance One Touch apps, it offers Malaysian drivers greater control and confidence on the road.
Before you start your balik kampung journey, make sure you download the One Touch app from the App Store or Google Play and travel with added reassurance this Raya.
Fulfill your insurance and protection needs at www.libertyinsurance.com.my.
